CP Merchant Services

Deposits: How do I access the Daily Deposit Summary Report?

Merchant Statements: How do I access my Retail & MOTO Merchant Statements?

Can I use Auto-Debit System® with my own bank?

Setup: What credit card terminal should I use?

Setup: [USA ONLINE APP] How do I set up my merchant accounts?

In order to process payments you will need to setup a merchant account. The following article will walk you through the online application process.

Setup: CANADA - what is the online process through PaySafe/NetBanx to apply for merchant accounts?

Setup: Why do I need to provide my Social Security Number for merchant account applications?

Merchant Accounts: What is the difference between MOTO, Retail, and EFT?

Merchant Accounts: Can I use my existing merchant account to swipe payments in Cash Practice®?

Merchant Accounts: Why do I need a retail merchant account if I already have an internet merchant account for the Auto-Debit System®?

Merchant Accounts: What does MOTO stand for?

Merchant Accounts: What does Bank EFT stand for?

Merchant Accounts: What does RETAIL stand for?

Merchant Accounts: Is there a contracted time period with the merchant accounts?

Merchant Accounts: How do I add American Express to my existing merchant accounts?

Merchant Accounts: Can I reactivate my merchant accounts once they have been closed?

Merchant Accounts: How Do I Locate My Merchant ID?

Merchant Accounts: Credit Card/EFT Terms & Conditions and Term Coupon

Processing: What types of credit cards can we charge?

Processing: What are the benefits of processing with bank accounts versus credit cards?

Processing: How are debit cards processed?

Deposits: How do I reconcile my bank deposits? (verify deposits)

Fees (USA): What are the standard merchant account processing rates/fees?

Fees (Canada): What are the processing fees for Canadian merchant accounts?

Fees: How often are the merchant processing fees charged to me?

Fees: Is there a minimum monthly fee for merchant processing?

Fees: Are the fees lower with swiped transactions?

Fees: Is there a fee to refund a transaction?

Fees: What are the fees for declined payments?

Fees: How can I lower the processing fees with the correct CVV & AVS?

Merchant Statements: How do I access my MOTO & RETAIL Merchant Statements?

My Virtual Reports is the website provided by our processing bank (Paya/WorkWell) where you can access your monthly merchant statements and more.

Fees - What do Qualified, Mid-Qualified, and Non-Qualified rates mean?

Fees (USA) - Credit Card Network Fees

DO NOT RESPOND TO SUSPICIOUS Paya FAX OR EMAIL

CHANGES: I'm selling my practice/business, what do I need to do?

CO Codes: What is a CO Code?

IRS Reporting: What is a 1099-K form? Can I access it online?

Chargeback: What is a chargeback and what action do I need to take?

FAQ: Why do I need two merchant accounts?

My Virtual Reports: Accessing your Merchant Account Information and Merchant Statements

Merchant Accounts: What are Multiple Merchant Accounts?

Fees (CANADA) - Credit Card Network Fees

EMV - How new smart chip terminals will alter your customer’s experience

EMV - Enhances Security, Limits Liability

Fees: What are the processing rates for bank EFT?

Merchant Statements: How do I register with My Virtual Reports?

Merchant Statements: How do I access my MOTO Merchant Statements?

Merchant Statements: How do I access my RETAIL Merchant Statements?

Merchant Statements: How do I make sense of my merchant statement?

Updating Information: How do I update my Legal Business Name and Tax ID#?

If you have a new Legal Business Name and/or Tax ID #, it is important to update your information on file with our processing bank, Paya, so that when they mail out 1099's for the previous year, it notes your current and accurate business information for your tax purposes.

Updating Information: How do I update my banking information for merchant accounts - deposits and fees?

Updating Information: How do I update my DBA name?