This is a Cash Practice Help Center Article
IMPORTANT: Are you being solicited by Fortis Payments? If so, please let us know so we can shed some light on things they are falsely claiming about Cash Practice.
Here is what Fortis is saying when attempting to solicit your business from Cash Practice:
- "Our layout is much more user-friendly" - That is up to you to decide.
- "It's easier to see info in a quick glance." - Actually, it's not.
- "Editing or making changes is way more efficient" - Actually, it's not.
- "We offer e-invoicing." - Cash Practice has online payments, bill pay, the ability for patients to reprocess declined payments online, update the card on file for auto-debits, and so much more.
- "We have a website portal" - Who doesn't???
- "Declined payments will auto-send emails to you and the patient to update the credit card or pay with another method." - Cash Practice has this.
- "We have a mobile app" - Cash Practice has this at no extra cost
- "We have monthly savings" - Definitely not. When compared side by side, Cash Practice provides WAY more value than Fortis. Ask us for our side-by-side analysis where we can show you not only that we are a greater value, but we don't hide fees, we are 100% transparent, and don't use misleading marketing.
ATTENTION: My Virtual Reports work best with CHROME or EDGE. If you are using SAFARI or any other browser, you may not be able to access your statements. If you are experiencing trouble and you are not using CHROME or EDGE, please try CHROME or EDGE before contacting us.
If you have a MAC - Firefox is the recommended browser to use when accessing your statements.
You will only have access to the last 18 months of your merchant statements via My Virtual Reports, so be sure to save your statements to your computer or print them out.
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To Access your Merchant Statements for the FIRST time, you must register with My Virtual Reports:
After you register, follow the steps below to access your merchant statements. You only need to register once. If you've already registered, skip to the [Login to My Virtual Reports] section below. |
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First Time Getting Statements? For Registration Instructions, click HERE.
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Log into My Virtual Reports
Click HERE to log in (Or you can go to www.MyVirtualReports.com, then click "Merchant")
Log in with your Merchant ID Number and your My Virtual Reports username and password that you created in step 1. **This may be different from your Cash Practice® login. If you need your Merchant ID number, please contact us at (877) 343-8950 x 105 or MerchantAccounts@CashPractice.com
Step 1: Accessing your MOTO merchant account statement
- Click [Merchant Select] in the upper left corner. This will allow you to toggle between your MOTO & RETAIL merchant accounts.
- Click the magnifying glass to the left of the MOTO number under VIEW. This will take you to the Single Merchant Mode.
- Next, click [Credit Card] located on the upper left side of the menu bar, and select [Monthly Statement Search] from the drop-down menu.
- On the new screen, select the desired month from the drop-down options and click [Search Statements] and then [View Statement].
Step 2: Accessing your Bank EFT merchant account statement
- You need to be under the MOTO Single Merchant Mode (Step 3) to access your EFT merchant account (as EFT is an add-on to MOTO).
- Click on [ACH] located in the upper left side of the menu bar to view your EFT (bank account transaction) activity or access your EFT merchant statements.
- Click [Merchant Select] in the upper left corner.
- Click the magnifying glass to the left of the RETAIL number under VIEW. This will take you to the Single Merchant Mode.
- Next, click [Credit Card] located in the upper left side of the menu bar, and select [Monthly Statement Search] from the drop-down menu.
- On the new screen, select the desired month from the drop-down options and click [Search Statements] and then [View Statement].
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