For U.S. Merchant Accounts:

In order to reconcile your transactions (daily deposits) processed through CashPractice.com, you will need your business bank account statement and then you can use either the Daily Deposit Summary Report in Cash Practice® (recommended) or your monthly merchant statements from our processing bank's website, My Virtual Reports.

  • Daily Deposit Summary Report (Recommended): For instructions on how to access this report within Cash Practice®, click HERE. You can access this report in Cash Practice® under [Systems] → [Auto-Debit System®] → [Reports] → [Daily Deposit Summary]. Only days with activity will appear on the report. The deposits are divided out per day, per merchant account. These daily deposit totals for each merchant account should MATCH the deposited amounts on your bank statement. 
  • My Virtual Reports: For instructions on how to access My Virtual Reports, click HERE. You can also access the instructions in Cash Practice® under [Systems] → [Auto-Debit System®] →[Resources] → [Merchant Statements]. The statements have a deposit section that should MATCH the deposits to your bank account. My Virtual Reports only allows access to the past 18 months of your merchant statements, therefore be sure to save your merchant statements to your computer for future reference. We recommend that you log in at least once a month to print your statements and/or view your activity. 

Deposit Timeframe: When you process payments, Paya will deposit your money per day, per merchant account (please keep in mind that you will not receive deposits on the same day the payments are processed).

  • Credit Card transactions (MOTO & RETAIL merchant accounts) will be deposited to your bank account within 2-5 business days (our bank releases the funds to your bank within 1 business day and then your bank can take another 1-2 business days before the funds post to your bank account). Credit Card transactions (deposits and fees) will appear on your bank statement as "Bankcard Merchant".  
  • Bank Account transactions (EFT merchant account) will be deposited into your bank account within 7-10 business days. Bank EFT deposits will appear on your bank statement as "Paya Repayment". Bank EFT fees will appear on your bank statement as "Paya Month End".

Processing Fees: Your merchant account processing fees are withdrawn by our processing bank (Paya) the first week of the month, for the previous month of processing (for example January processing fees will be withdrawn the first week of February, February processing fees will be withdrawn the first week of March, etc.). The fees will show as a charge on your bank statement listed as "Bankcard Merchant". 

Bank EFT: When you process Bank Account (EFT/ACH) transactions, they will always be "accepted" at the time they are processed. However just like a paper check, by the time the funds are actually withdrawn, the money may no longer be available and the check (EFT) will be returned (like a bounced check). An EFT return will be updated in your CashPractice.com account within 10 business days of processing. You will receive an email notification advising you when an EFT is returned. The Posted Payment Report Generator in CashPractice.com will provide more details on EFT returns.