Managing Bounced/Returned Emails: What is the Bounced Email Report?

Managing Bounced/Returned Emails: Bounced Email Report

When emails are sent to your patients, they can be returned (bounced) for a variety of reasons. The best way to prevent emails from being returned/bounced is to ask your patients to add your email address to their email address book (contacts) and/or their email white-list. To view a list of patients whose emails have been bounced, follow these steps:

Updated on February 9, 2023

Getting started:

Step 1: Hover over the [Patients] drop-down menu, and select [Bounced Email Report].

Step 2: This will bring up the search options page, you can search for a specific patient or a specific bounce type. It also allows you to specify how the results will display. If you would like a current report of all of your bounced emails, simply select [Search].

Step 3: This will now display your patients who have email addresses that have bounced, and display the reason for their bounce.

Step 4: Once you have determined whose emails bounced and how you will need to take action on them. Click here to learn: What to do with Bounced Emails.