You can only void payments that were originally processed on the mobile app and transacted the same day (before 11:00 pm EST).  If it is too late to void, you can perform a Refund.  Click HERE to learn how to refund a transaction. Payment originally made on CP Mobile™ cannot be voided from the Cash Practice® website.

Account users must have permission to process voids.  To learn more about setting Account User permissions, click HERE.

Effective 2019 - Present:

To process transactions within the app, our Retail merchant account is required and has merchant fees associated with it. There is a $5/mo gateway access fee added to your subscription dues. These fees are waived with memberships that are $199/mo and up. In the event you cancel your CP Mobile™ Gateway (for Android and Apple devices), there will be a $25 fee each time reactivate the gateway.

NOTE: If you updated the app and had previously purchased a CP Mobile™ swiper before January 2024, this device will not work with the new app. A new device will need to be purchased.

 

January 2024 - Present Steps:

Step 1: Once you have signed in, from the CP Mobile™ home screen, select [Credit Card] → [Void].

Step 2: Search for the card to void by entering a few letters of the customer's name or the amount. Click the [Continue] button.

Step 3: A report of the payments able to be voided will appear, find the payment you wish to void, and select its radio button. Then click the [Confirm Void] button.

Step 4: Once the void is completed, a *receipt will appear.  There is no need to get a signature for voids.  From here you can Text or Email the receipt to the customer.  Once you are finished, click the [Done] button.

 

Before January 2024 - The app has not been updated:

Getting Started:

Step 1: Once you have signed in, from the CP Mobile™ home screen, select Credit Card or EFT Check.

Step 2: Now you can select Void.

Step 3: Search for the Credit Card or EFT Check to void by entering a few letters of the customer's name or the amount.  Click the [Continue] button.

Step 4: A report of the payments able to be voided will appear, find the payment you wish to void, and select its radio button. Then click the [Confirm Void] button.

Step 5: Once the void completes, a *receipt will appear.  There is no need to get a signature for voids.  From here you can Text or Email the receipt to the customer.  Once you are finished, click the [Done] button.

 

*Note:

  • Receipts cannot be texted to a customer from an iPad or any device that does not have FULL texting abilities. This would include Android tablets and iPads that only have iMessage.
  • Receipts can be printed directly from the CashPractice.com account if needed. Please see the linked instructions HERE.