If you are using SBC Global/Yahoo/Att.net/AOL as your Email Service Provider, and you're not receiving the ADS email alerts, it's most likely the emails are being incorrectly identified as spam and deleted without ever being delivered to your Inbox.

PLEASE NOTE:

The ADS email reports do not show the details of each payment processed. Similar to the way banks operate, this is done for security purposes. The emails are solely for notification purposes. You will need to log into your cashpractice.com account and review your Posted Payment Report on a regular basis as part of your daily operations.

Cash Practice® cannot guarantee that your Email Service Provider will deliver the emails to you. No company can guarantee 100% delivery of every email. Email service providers sporadically drop messages and, in most cases, report to the sender's servers that the message was delivered. We do our best, to make sure you receive our emails, but when the email service providers report that the message was delivered we have no way of identifying an issue. This is a common problem experienced by many email system administrators, but not specific to CashPractice.com.

 

Here is how to help prevent the emails from being marked as spam:

Step 1: Log on to your SBC Global (or Yahoo) email account and go to your [Settings] → [Rules] → select [Add New Rule].

Step 2: Name the Rule (Filter) "Cash Practice" → Make sure the drop-down menu says "From" → type in AutoDebit@CashPractice.com → for the action, have the email moved to your "Inbox".

Step 3: Repeat the steps by adding another rule for MailSender@Bodzin.net