The Wellness Score® System Is Crucial For Patient Retention. One of the biggest reasons a patient will drop out of care is due to the failure of effectively communicating the amount of progress they are making. It is crucial that the doctor does progress exams and provides the patient a Wellness Score® Progress Report so the patient knows how they are doing. A doctor who fails to do regular progress exams and/or fails to effectively communicate how the patient is progressing will suffer from poor retention. NOTE: Must have ChiroTouch® version 6.1.23 or higher.