The Posted Payment Report Generator™ will sync automatically into your Genesis® patient ledgers within 15 minutes of a transaction processing.

At the end of the day match the Genesis® Reconciliation Report to the Cash Practice® Posted Payment Report Generator™

Step 1: In Genesis®, go to [Reports] →[Reconciliation] → [Merchant Transfers]

Step 2: Locate the [Load Status] column and check for any [FAILS] (transactions not loaded successfully).

Step 3: If you have [Fails] locate the [Load Error] column, this column will tell you why the transaction did not post.  

Step 4: Next, you must take action by doing one of the following:

  1. Select [Retry] (try loading again). Retrying will require you to correct the reason the transaction didn’t sync correctly.
  2. Select [Clear] → click the [Save] button. (Manually post into the patient ledger.)

In order for your Posted Payment Report Generator™ to sync with Genesis®, you must complete your Genesis Integration and you must enter your patients Genesis® IDs into their Cash Practice® patient accounts 

  • For instructions on how to set up your Genesis® integration, CLICK HERE.
  • For instructions on how to enter Genesis® ID number into your Cash Practice® patient records, CLICK HERE.
  • This integration will post alerts to Genesis in the Workbench→Tasks (Office View) section and the Quick Stop (Patient View)