Use the Virtual Credit Card Voider™ to void a transaction.

This tool is available until midnight EST for the date of the transaction. However, if this transaction has already been settled the option to void will not be available and you will be prompted to issue a refund instead.

Step 1: From the Dashboard, click the [Search Payments] button, under the "Payments" section. 

Step 2: Search and find the transaction that needs to be voided.

Step 3: On the right side of the report, click the [Void] button.

Step 4: The Voider Tool will open in a new window. You may add a comment here (optional). Once finished, click [Process Void]. Click [OK] to proceed. 

Step 5:  After the void is processed, the receipt will be displayed.  Click the company logo at the top of the receipt to print it. Although you [Voided] the transaction, the original funds are noted on the customer's account as a Pending Transaction. The funds will not be debited from their account, and the hold on those funds will automatically fall off of the customer's account within 24-72 hours. If the patient is concerned, you may print off their voided receipt and ask them kindly to take the receipt to their bank to lift the funds.