You can only void a transaction that has been processed that same day. The terminals auto-batch around midnight EST each day. Once the batch has been settled, then you will have the option to perform a refund. For instructions on how to refund a payment click HERE. To void a transaction, follow the instructions below:

Step 1: From the Dashboard → [Payment Status] → Click on the [End of Day for Month Day, Year].

 

Step 2: On the [Posted Payment Report] locate the transaction that you need to void → Click the [VOID] button.

Step 3: The [EMV Terminal Voider™] window will open up. Enter in any comments, select the terminal and receipt option → then click the [Void Transaction] button.

Step 4: A message will instruct you to have the client follow the prompts on the terminal. 

Step 5: If the client is not present, then you can follow the prompts on the terminal. (Note: If the client is not available to sign the receipt in person, you can sign your name. This is OK in this situation because you're simply voiding the transaction.)

Step 6: A receipt will display on your monitor showing the transaction has been voided.

 

Step 7: Upon review of your [Posted Payment Report] you will see the [Voided] transaction details.

Effective 10/1/19:

In order to process card-present-swiped transactions (USB Swiper, CP Mobile Swiper & EMV Chip Terminal), our Retail merchant account is required and has merchant fees associated with it. Optionally, if you purchase a single EMV Chip Card Terminal, there is a $9/mo network service fee added to your subscription dues. Additional terminals are $3/mo for the same Cash Practice Membership.

EMV Terminals come with a 30-Day Money-Back Guarantee. Items must be returned in new condition in their original packaging postmarked within 30 days of purchase. There is a $50 restocking fee for each EMV terminal returned. Refunds (less the restocking fee) will be posted against original payment within 10 business days of receipt of return. The merchant will be responsible for all return shipping fees. For assistance with returns, merchants will need to contact our Merchant Services Dept at (877) 343-8950 x105. There is a 1-year manufacturer warranty for out of the box equipment failure. Additionally, Cash Practice provides an additional 1-year warranty for out of the box equipment failure (increasing the warranty period to a total of 2 years). If the terminal has failed within the warranty period and cannot be repaired a replacement will be provided. In the event, a terminal fails after the warranty period but less than 3 years since purchase, a new terminal can be purchased at a reduced cost. Physical damage of any kind is not covered. The manufacturer does offer repairs on non-covered issues for a fee. Merchants will need to contact our Merchant Services Dept for assistance at (877) 343-8950 x105.