Any of the following will prevent a patient from being inactivated.
  • Active Auto-Debit
  • Active Campaign Subscription
History of any of the following in the last 30 days will also prevent a patient from being inactivated.
Meaning, an active patient cannot have any of the following activities within the last 30 days. 
  • Billing/transaction history
  • Wellness Score­­® Run or Edited for Patient
  • Cash Plan Run or Edited for Patient
  • Patient Order for Patient
  • Email Receipt for Patient
  • Email Sent from Drip-Education® to Patient
  • Patient Group Assigned to Patient
  • Patient Checks In or Out
  • Patient Note
  • Patient Opens Email
  • Patient Removes themself from Drip-Education®  Email
  • Patient Complains as Spam from Drip-Education® Email
  • Patient Email Bounces from Drip-Education®
  • Patient Clicks Link Tracker

Only after 30 days of inactivity, can the patient record be inactivated.