Setup Fees: Setup fees are non-refundable except in the following circumstance - A $99 refund will occur only if you are not approved for a merchant account that we submitted to the bank on your behalf. Cancellation of service does NOT qualify for a setup fee refund.
Monthly Subscribers: No refunds.
Quarterly Subscribers: Should cancellation occur within the FIRST 30 DAYS of your initial membership or each automatically renewed membership, your account will be refunded the difference between the quarterly payment amount and one (1) month membership fee (calculated at the monthly rate). No refunds for cancellations that occur after 30 days of your initial membership or each automatically renewed membership term. Should a refund be due, a credit will be given within ten (10) business days. If you do not see the credit on your statement the following billing cycle, please contact us.
Annual Subscribers: Should cancellation occur within the FIRST SIX MONTHS of your initial membership or each automatically renewed membership, your account will be prorated based on the monthly rate for the number of membership months for that membership term and refunded the difference. No refunds for cancellations that occur after 180 days of your initial membership or each automatically renewed membership term. Should a refund be due, a credit will be given within ten (10) business days. If you do not see the credit on your statement the following billing cycle, please contact us.
USB Card Swipers: The USB Card Swipers come with a 30-Day Money-Back Guarantee. Items must be returned in new condition in their original packaging postmarked within 30 days of purchase. Refunds will be posted against original payment within 10 business days of receipt of return. Cash Practice Inc. will replace any faulty Cash Practice® provided swipers at no extra charge via USPS and will include a return label. Upon receiving replacement swiper, the faulty swiper must be returned to Cash Practice® Inc. within 10 business days. Failure to do so will result in an $85 charge for the additional swiper. In the event of a swiper not working after the 6-month timeframe, additional swipers may be purchased from the www.CashPractice.com website.
EMV Terminals: EMV Terminals come with a 30-Day Money-Back Guarantee. Items must be returned in new condition in their original packaging postmarked within 30 days of purchase. There is a $50 restocking fee for each EMV terminal returned. Refunds (less the restocking fee) will be posted against original payment within 10 business days of receipt of return. The merchant will be responsible for all return shipping fees. For assistance with returns, merchants will need to contact our Merchant Services Dept. at 877-343-8950×105. There is 1-year manufacturer warranty for out of the box equipment failure. If the terminal has failed within the warranty period and cannot be repaired a replacement will be provided. Physical damage of any kind is not covered. The manufacturer does offer repairs on non-covered issues for a fee. Merchants will need to contact our Merchant Services Dept. for assistance at 877-343-8950 x105.
CP Mobile® Swipers: CP Mobile® Swipers come with a 30-Day Money-Back Guarantee. Items must be returned in new condition in their original packaging postmarked within 30 days of purchase. Refunds will be posted against original payment within 10 business days of receipt of return. The merchant will be responsible for all return shipping fees. For assistance with returns, merchants will need to contact our Support Dept. at 877-343-8950 x102. There is 6-month manufacturer warranty for out of box-equipment failure. Physical damage of any kind is not covered. Failed CP Mobile swipers will not be replaced if outside of the 6-month warranty period. If the mobile swiper has failed within the warranty period and cannot be repaired a replacement will be provided. Cash Practice Inc. will replace the failed swiper at no extra shipping charge via USPS and will include a return label. Upon receiving the replacement swiper, the failed swiper must be returned to Cash Practice Inc. within 10 business days. Failure to do so will result in a $35 fee that will be charged to the billing on file. Merchants will need to contact our Support Dept. for assistance at 877-343-8950 x102.
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