You can only refund against an original transaction. The terminals auto-batch around midnight EST each day. Once the batch has been settled, then you will have the option to perform a refund. For instructions on how to void a payment click here. To refund a transaction, follow the instructions below:

Step 1: From the Dashboard → [Payments] → Click on [Search Payments].

Step 2: Define your search criteria. At a minimum, you should enter the client name, date range and change the [Storage] to [ALL] → click [Search].

Step 3: Locate the transaction that you need to refund and click on the [Refund] button.

Step 4: The [EMV Terminal Refunder™] will open. Enter the amount you want to refund (cannot exceed original amount processed), enter comments, select terminal and receipt options → Click the [Refund Transaction] button.

 

Step 5: A message will instruct you to have the client follow the prompts on the terminal. 

 

Step 6: If the client is not present, then you can follow the prompts on the terminal. It will ask you to enter the following:

  1. Full card number
  2. Card expiration date
  3. CVV code (security code)
  4. Zip code of the billing address this card's statements are sent to
  5. The address - For example, if the billing address for the card is 1234 Main Street, you will only enter 1234

Step 7: If the card is present, then the client will need to insert and remove the card when prompted. If the client is not present with the card then you will manually key-enter the card information.

Step 8: If the client is not available to sign the receipt in person, you can sign your name. This is OK in this situation because you're simply refunding the transaction.

Step 9: A receipt will display on your monitor showing the transaction has been refunded.

Step 9: Upon review of your [Posted Payments Report] you will see the [Refunded] transaction details.

Effective 10/1/19:

In order to process card-present-swiped transactions (USB Swiper, CP Mobile Swiper & EMV Chip Terminal), our Retail merchant account is required and has merchant fees associated with it. Optionally, if you purchase a single EMV Chip Card Terminal, there is a $9/mo network service fee added to your subscription dues. Additional terminals are $3/mo for the same Cash Practice Membership.

EMV Terminals come with a 30-Day Money-Back Guarantee. Items must be returned in new condition in their original packaging postmarked within 30 days of purchase. There is a $50 restocking fee for each EMV terminal returned. Refunds (less the restocking fee) will be posted against original payment within 10 business days of receipt of return. The merchant will be responsible for all return shipping fees. For assistance with returns, merchants will need to contact our Merchant Services Dept at (877) 343-8950 x105. There is a 1-year manufacturer warranty for out of the box equipment failure. Additionally, Cash Practice provides an additional 1-year warranty for out of the box equipment failure (increasing the warranty period to a total of 2 years). If the terminal has failed within the warranty period and cannot be repaired a replacement will be provided. In the event, a terminal fails after the warranty period but less than 3 years since purchase, a new terminal can be purchased at a reduced cost. Physical damage of any kind is not covered. The manufacturer does offer repairs on non-covered issues for a fee. Merchants will need to contact our Merchant Services Dept for assistance at (877) 343-8950 x105.