Not confident in requesting billing information from your patients? Try this...

"Mary, it is our "policy" to debit your bank account or credit card. Which do you prefer?"

Not only are you stating this is a "policy"... and no one argues with the "policy." You are
also giving the patient a "Yes" OR "Yes" decision to make.

Go one step further and let your patient know, "We prefer to debit the payment directly from
your bank account; we can get this setup using your routing & account number ." Not only is it cheaper for you to process a bank account VS a credit
card...bank accounts don’t expire as a credit card does!

Is the patient not comfortable with providing billing information? Try this...

"Mary, I understand your concern about leaving your billing information on file. However, I can
assure you that once we enter your account number into our system, it is encrypted and stored
securely. Once entered into the system, no one will have access to the account number."

"Mary, the system we use not only encrypts and securely stores your account information; it
will also produce a schedule of when your payments will be auto-debited from your
account.

“Mary, it’s no different than leaving your billing info for a rental car or hotel, except we
DON’T make an actual imprint of your card as they do. We store the info in a secure
encrypted system that won’t even let me see the account numbers once entered.”

Was the patient’s credit card payment declined for the billing address? Try this...

"Mary, the bank declined this month's payment because we submitted the wrong
billing address. The bank is protecting your account from fraudulent charges and requires us
to submit the address that your bank mails your statements. We submitted 12345 Main
St. & 12345 as the zip code. Can you please confirm the address the bank has on file?"